Should you rent your villa directly to clients or have guests staying at the villa, Black Label can provide a “Meet and Greet” and “Goodbye” service on your behalf. We will make sure that the villa is ready for the client’s arrival:
Organise a bouquet of flowers to be delivered to the villa; prepare a detailed welcome pack with both instructions and potential key telephone numbers that may be required by the clients, as well as giving information on all local restaurants, markets, nightclubs...etc. In addition, we will personally welcome the clients into the villa and show them how everything works.
During the rental we will be on hand to resolve any problems that may arise. On departure day we will meet the clients at the villa to collect the keys, inspect all damages and breakages, read any meters and secure the villa. For these services, we charge a flat fee of 350 Euros excluding TVA, per rental, which is inclusive of up to 5 hours of work. Over 5 hours, the agency will charge 35 Euros per hour. Please be advised that any out of pocket expenses will be charged in addition to the above, as well as travel expenses.
In addition we do offer a more complete service for E 500 Euros excluding TVA. So that we can control the quality of services provided, and hopefully avoid future problems as a result of unreliable suppliers etc, we would advise that your clients book all their concierge services through us. To this end, we suggest that once a client has booked your villa, you send us their full details and we will write/email them explaining that we are your local partner in your area, taking care of your property on your behalf. We will send out our concierge brochure, explaining all the services we can provide, and ask them to contact us directly with their requirements.
By doing this we can be fully responsible for all services provided and can guarantee their reliability and competence. Please note that we cannot be responsible for any staff that are not hired via our agency. Please see the Concierge Services section for more information.